Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to request a return

To start a return, please contact us before sending any product back. If your return is accepted, we will provide instructions on how and where to send your package.

Please do not send products back to the address shown on the shipping package or to any other address without receiving return instructions from us first. Items returned without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

Exceptions / non-returnable items

Certain items cannot be returned, including personalized or custom products, gift cards, and items that have been used or damaged after delivery. Please contact us if you have questions about a specific item.

Exchanges

If you would like a different product, please contact us. When applicable, the fastest option may be to return the original item and place a new order after the return has been approved.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please remember that your bank or credit card company may require additional time to process and post the refund.

Original shipping charges, when applicable, are non-refundable unless the product arrived damaged, defective, or incorrect.

Order cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact

For questions regarding returns or refunds, please contact Bake Supply Co. through the contact information provided on our website.